Returns & Refunds Policy

At pureolfactive.com, we are committed to ensuring that every olfactory experience you have with us is nothing short of exceptional. We understand that choosing a fragrance is a deeply personal journey. However, if you are not completely satisfied with your purchase, we are here to help. Please read our detailed policy regarding returns and refunds below.

Eligibility for Returns
To be eligible for a return, the following conditions must be met:

  • Condition: Items must be unused, unopened, and in the exact same condition that you received them. The product must be in its original packaging, with all seals and cellophane wrapping intact. Unfortunately, we cannot accept returns on items that have been opened or show signs of use due to hygiene reasons.
  • Proof of Purchase: A receipt or proof of purchase (order confirmation email) is required to complete your return.

Non-Returnable Items
Due to the intimate nature of fragrance products, we cannot accept returns on the following items:

  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Any item that has been opened, tested, or used.
  • Gift cards or store credit vouchers.

Sale Items
Only regular-priced items may be refunded. Unfortunately, items purchased during a sale, clearance event, or with a promotional discount code that exceeds 20% are considered final sale and cannot be returned or refunded.

Initiating a Return
If you wish to return an eligible item, you must contact our Customer Service team to obtain a Return Merchandise Authorization (RMA) number.

  1. Please email us with your order number and the reason for your return.
  2. Our team will respond within 24-48 business hours with specific instructions and the return shipping address.
  3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  4. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.)
  • Processing Time: Please note that depending on your bank or credit card company, it may take additional time for the refund to post to your account.

Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again first.

  • Then, contact your credit card company or bank. It may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us.

Exchanges
If you wish to exchange an item for a different product (e.g., you ordered a 50ml fragrance but wish to exchange for a 100ml, or you wish to try a different scent), the fastest way to ensure you get what you want is to return the original item for a refund as detailed above. Once the return is accepted, please make a separate purchase for the new item.

Damaged or Defective Items
While we take great care in packaging your order, we understand that accidents can happen during transit. If you receive an item that is damaged or defective, please contact us immediately with your order number and a photo of the damage. We will work with you to arrange a replacement or a full refund, including return shipping costs for the damaged item.

Shipping Costs for Returns
Shipping costs incurred at the time of purchase are non-refundable. The cost of return shipping will be deducted from your refund unless the return is a result of our error (e.g., you received an incorrect or defective item).